How can I enter image dimensions?

by Lee
(Palo Alto)

Q: All boxes for stating wanted size of an image do not work for me, using Photoshop Elements 8 as a novice. I am experienced with Photoshop 7, used with Mac system 10.4.3, but Photoshop 7 does not function with my new Mac System 10.6.4.

Trying to enter heights, widths and resolution, I see black rectangles to enter numbers; they frequently don't accept the numbers I key in; if I can see them they are different than what I keyed in. Sometimes it is difficult to view any number, correct or not. Just the black rectangle is there. And sometimes when I do see the number, it changes in front of my eyes.

This occurs, for example, when: setting the size when cropping (unless I use the pull-down menu of standard choices); also when changing image size using the Image>Resize menu. And it occurs whether I do or do not constrain the height-width ratio.

Your help will be greatly appreciated.

A: It sounds like Elements has gone completely bonkers on you Lee.

I would first of all try restarting my computer.

If you still have the problem you can delete your Preference file for Elements. Once you delete it a new file will be built automatically. Sometimes that file gets corrupted and Elements will act strange.

To delete your Preference file on the Mac press and hold the Option+Command+Shift keys as you launch Elements. On a PC it would be Alt+Control+Shift. A dialog box should appear asking if you want to delete Adobe Photoshop Elements Settings File. Click Yes and your Preference file will be rebuilt.

If it still acts strange I would contact Adobe support.

Good luck,

Comments for How can I enter image dimensions?

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Troubles with image dimensions
by: JAW

Hi Lee,

If you are still having trouble after you have done all you can do to resolve this problem, I would return your Adobe program to wherever you bought it and ask for a refund. I use a Mac (PSE 6) and found one or two problems with my program after installation as well. I waited to long to return my Adobe program, therefore, I could not get a replacement or my investment back.
Did you try the free trial first before buying your program? If not, I would suggest trying before buying.
I don't have any other advise at this time.

Good Luck, JAW

Your image-dimensions remedy works
by: Anonymous

Hooray for you, Rick.

I deleted the settings file by using Option+Command+Shift while launching Elements, and my problem was cured.

I am so grateful. I had tried Adobe for advice, spending hours on the phone to get no information.

Thank you very much.


black info on resize in Elements 8
by: jalabe

I have Mac OS 10.7.2. I have experienced recently black information windows on Resize. I tried everything, no success. I googled my question, got your website and answer.

Superb: it works and I am grateful. Thank you so much. As they say: keep on the good work.

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